Returns and Refunds Policy

At Hector Journeys, your satisfaction is important to us. We want you to shop with confidence, knowing that our return and refund process is clear and straightforward.

Returns

We accept returns for products that are delivered in damaged, defective, or incorrect condition. To be eligible for a return, the product must be unused, in its original packaging, and reported to us within 7 days of delivery.

Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed through the original payment method. Since we only accept cash-on-delivery.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or usage concerns. These include personal-use accessories or items clearly marked as non-returnable at the time of purchase.

Process for Returns

To initiate a return, please contact us at [email protected] with your order details and a brief description of the issue. Our team will guide you through the return steps.

Exchanges

If you prefer, we may offer an exchange for the same item or another product of equal value, subject to availability.

Contact Us

For further questions or assistance regarding returns and refunds, please reach us at [email protected].